The bookmaker company Pin-Up serves a wide audience across different regions and age groups. Therefore, it offers several channels for feedback and support: messenger, email, social media, and personal account. Below, we explain each of these methods — how to find them, how to use them, and how long it takes to get a response.
A classic option for any company. Messages can be sent from any email address, but it’s better to use the one linked to your account. Usually, support can identify the account on its own, but to be safe, it’s best to specify which account you’re writing from. If the request concerns payments, include your payment details and describe the steps that led to the issue.
A response via this channel usually arrives within a few hours. However, sometimes the support team may be so busy that you have to wait more than a day.
Chat and Personal Account on the Website
The fastest way to contact support is through the live chat on the website. It’s fast because it’s prioritized by support specialists and doesn’t require leaving the site — you can quickly describe the issue and receive a response within minutes. And if you see that no agents are online, you can postpone the request and avoid wasting time waiting. The chat opens via the link in the bottom right corner.
Another option is to send a request through your personal account. To do this, click the “Profile” button and go to the “Feedback” section. In the simple form, first specify the topic of your request and describe your complaint or what you want to fix. By default, the email linked to your account is displayed in the form, but if necessary, you can enter another one.
Official Group of the Pin Up Bookmaker
For broad outreach, the company uses various media and social networks — for example, X or Instagram. However, this is one of the slowest ways to reach out. Opening a social network takes much longer than sending a request from your personal account or writing in Telegram (this channel is discussed below). Moreover, almost all bookmakers are not particularly quick to respond in social media correspondence.
Telegram
As a progressive brand that strives to stay as close to its customers as possible, Pin Up is also present in one of the world’s most popular messengers. The main channel publishes news, users chat in the group, but the support account we’re interested in is @PincoSupportBot.
The account description states that support is available 24/7 without days off. It’s rare to wait more than a couple of hours for a reply.
